01 · Window

72-hour return window

Contact us within 72 hours of delivery to request a return. Reach out within that window and we will guide you through it.

02 · Eligibility

What can be returned

To be eligible, your item must be in the same condition you received it, unused, with tags/unopened where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

As we sell food items and perishable goods, we can only refund products that are fully sealed. Opened or part-consumed products cannot be exchanged, replaced or refunded.

03 · How to start

Starting a return

To start a return, contact us at support@crossbordersupps.com. If your return is accepted we will initiate the return pick up by a courier chosen by our Last mile partner. The package must be retuned in its original packing (use the CBS package if you have received the product/s in our box). Items sent back without first requesting a return will not be accepted.

If you wish to return/exchange product/s due to damage during transit, the return and forward shipping fee will be free of cost. However, if you wish to return/exchange the product/s for any reason other than above, return and forward shipping charges will be charged accordingly.

Returns are sent to:

Cross Border Supps Pvt. Ltd
Arora Warehouse & Logistics, A-37 DDUTTL, 1st Floor
Yeshwantpur Industrial Area, near Kanteerava Studio
Bengaluru, 560022

04 · Damages

Damages & Missing Items

Please inspect your order/package on delivery and contact us immediately if the item is defective, damaged, missing or if you received the wrong product, so we can evaluate the issue and make it right.

Please take a video of unboxing the package (include the video of the package from all sides) so that we can escalate to the courier partner in case of any missing items.

05 · Exceptions

Non-returnable items

Items bought on Clearance Sale are final and will not be accepted for exchange or return.

06 · Exchanges

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

07 · Refunds

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Remember it can take additional time for your bank or card provider to process and post the refund.