GOT QUESTIONS?

Your order should arrive within the time frame of your chosen delivery method. You will receive a tracking link by email so you can follow delivery updates. If your delivery window has passed and your items still have not arrived, get in touch with us via the contact page.

As soon as you place your order it goes into processing. Contact us via the contact page or WhatsApp and we will try to accommodate you. Once an order has been processed for shipping we are no longer able to make amendments.

If your order has not shipped yet, message us straight away on WhatsApp or via the contact page and we will update the address where we can. Once an order is processed for shipping, the delivery address is locked in and cannot be changed.

If you have received the wrong item in your order, please contact us via the contact page and our team will make it right.

Order confirmations can occasionally take up to 24 hours during high demand. If after checking your junk/spam folder you still have not received your confirmation email after 24 hours, please contact us via the contact page.

If our couriers made multiple delivery attempts without success and the order was returned to us, you will be refunded for the cost of the items minus any shipping costs. If the non-delivery was the fault of CBS or our courier, you will receive a full refund.

Yes. Contact us by email within 72 hours of delivery to request a return, returned at your expense. Returns are only processed once the goods have been received, so please include your order number, name, contact details and address.

As we sell food items and perishable goods, we can only refund products that are fully sealed. Opened or part-consumed products cannot be exchanged, replaced or refunded. See our returns policy for full details.

At Cross Border Supps, authenticity is our top priority. Here is how you can be sure you are getting genuine, imported products:

• Direct sourcing. We import every supplement directly from the brands in the US and Europe.
• Official documentation. Every import is backed by import documents, invoices and customs clearance that verify its origin.
• Transparent labelling. Products retain their original packaging, seals and barcodes, exactly as sold in their home countries.
• Integrity without compromise. No grey market, no fake stock, no compromises. Ever.

Still unsure? You can always check with the brand directly to confirm Cross Border Supps is their authorised partner in India.