Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: Cross Border Supps Pvt. Ltd
72/1345A, Ground Floor, Pookat Apartment Building
Ashramam Road, Opposite SNDP Driving Ground, Athanikkal, Calicut-673005

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Gasp Return Policy

To qualify for a return, you must meet the requirements below:

To qualify for a return, you must meet the requirements below:

  1. Returns must be made within 30 days of receiving your order
  2. Items must be unworn, unwashed, in the original packaging and have original tags still attached
  3. We will not accept returns of customized items, socks, or underwear
  4. If you received a defective item, please contact us

What about exchanges? We don't offer an exchange service. Instead please return your selected item(s) and place a new order.

Return Instructions:

  1. Gather the item(s) you'd like to return along with the packing slip and pack them up securely. If you are returning items from multiple orders you must either include multiple packing slips or a note with order numbers listed.